Home

Questions regarding your shipment?

Call 513.271.3380



  

Customer Support

Walker's customer service team has more than 35 years experience in providing full-service, machine-tool solutions to help customers with their total manufacturing needs.

We maintain an inventory of parts from ball screws, tooling, linear guides, motors and spindles to the smallest non-critical items such as valves, o-rings, seals, etc.

When a machine failure occurs, we have the resources necessary to correct the problem. Bottom line: When a customer's production is down, we need to solve the problem—immediately.

Our customer service division is Pilsen Imports. Pilsen is dedicated to providing our customers with complete support to create the highest quality experience in every contact with us. We are an importer of machine tools for the North American market. We have formed exclusive partnerships with premier equipment manufacturers worldwide and are always searching for advances in equipment technology to better serve your production needs. We have a highly skilled and trained service and support team to successfully handle your requests and questions. 

Support services include:  

  • Personal service
  • Orders received prior to 3:30 p.m. EST are "same-day" service
  • Shipping available on Saturday and Sunday, if necessary
  • Parts and service support available daily
  • Machine rigging and shipping available
  • We supply all replacement parts including, but not limited to:
  • Renishaw
  • Fanuc
  • Kennametal
  • Siemens
  • Heidenhain
  • Unisorb
  • Tecnimetal
  • Ameraseiki
  • Argo Hytos
  • Colgar
  • Toshulin
  • Fives
  • Waldmann Lighting
  • Meet our customer service support team: 

    Nick Daniele 
    Parts and Service Manager 
    513.272.9883 
    ndaniele@pilsenimports.com

    Mark Muenchen 
    Customer Service Associate 
    513.272.9887 
    mmuenchen@pilsenimports.com

    Nick has 35 years experience in aftermarket support with domestic and international companies and specializes in Japanese, European and Eastern European replacement parts.

    • Manages and maintains a $150,000 inventory
    • Develops contacts and sources in the global market
    • Familiar with all makes and machine parts

     

    Walker delivers machine-tool solutions, product support and engineering services.

     
    Home  |  Product Line |  Services |  Machine-Tool Solutions |  About Us |  Pilsen Imports |  Tax Incentives |  News |  Contact Us |  Site Map
    ©2017 Walker Machinery Co., Inc. All Rights Reserved.